FAQs
What’s your Returns Policy?
Unfortunately we cannot offer returns for change of mind. Original artworks are created with quality materials, presented and communicated with transparency, therefore all sales are final. Utmost care is taken with packaging and handling of each artwork. If a piece is damaged in transit, please notify us via email hello@vanessaferriggi.com.au and we will put you in touch with the assigned delivery service.
Occasionally, dependant on the situation, we can offer an exchange or refund. In this case, we require the artwork to be returned to us in the original packaging it was received in, at the customers expense.
Do you offer Free Shipping on artworks?
We offer free shipping Australia wide via Australia Post, TNT or Pack & Send, for items weighing less than 1kg. Items heavier than this will have shipping calculated at checkout. These methods will include tracking number and require a signature on delivery. The price you see on the website is inclusive of shipping and insurance.
Once the artwork is dry and ready, it will be sent within 2-3 business days. Depending on location, estimated shipping time is usually 5 business days.
Express postage can be organised. Please hello@vanessaferriggi.com.au promptly after purchase, if you require this to be organised.
Alternatively, artworks can be collected from my studio in Rosebud, 3939. We offer free local drop-off on the peninsula within 20km, for artworks under 1.6m (L) x 1m (W).
For international shipping, please contact us via email hello@vanessaferriggi.com.au for a quote. *Please note, local import taxes and charges may apply in your country.
Can you Organise Framing?
All artworks, unless specified in the product description, are stretched canvas applied to a timber backing. There is no need to frame an artwork, as each piece is finished so it coordinates with the artwork. If you would like, you can organise framing after receiving the piece. Alternatively I can organise for you through my framer, at extra cost. For a quote for framing, please email hello@vanessaferriggi.com.au to discuss. Framing will add 3-4 weeks on to the delivery time, dependant on framer's availability.
Is the Artwork Subject to Copyright?
All artworks and images are the property of Vanessa Ferriggi and thus copyright. They may not be reproduced or copied without permission.
Can you recommend Wallpaper Installers?
Yes! If you are on the Mornington Peninsula, I recommend Cutting Edge Wallpapering, located in Mount Martha. Call Aidan 0405 269 737
Can I order wallpaper samples?
Yes. These can be ordered from each design page and include your chosen design and material in a 60 x 30cm sample, along with three A4 samples of the same design in other material choices. It’s a great way to make sure you’re making the right choice for your space. Each sample pack is a flat rate of $20. Please see example below.
How do I measure my wall to work out the size mural I require?
Measure the width (cm) x the height (cm), giving you a size in square metres. Please add 10cm to both width and height before ordering, to allow for trimming. Murals arrive rolled (60cm width rolls). Printing of murals is done to fit your wall, according to your measurements, which reduces wastage.
How much is shipping for wallpaper murals?
Shipping for sample packs are a flat rate of $20 each Australia wide. Shipping for wallpaper murals of any size is a flat rate of $40 Australia wide.
Fire ratings (wallpaper) :
For commercial projects we have a range of wallpapers / wallcoverings that have Group 2, AS/NZS 3837 fire ratings.
What is the design printed on?
All murals are printed at Origin Wallpapers in WA and printed on a range of Luxe Textured and Matt wallpapers, all sourced from Europe, then cut to butt join at their Osborne Park facility. They use world leading Canon UVgel print technology, enabling high quality designs.
How long will I have to wait for my wallpaper to arrive?
With printing "in house", Origin Wallpapers can supply stunning luxe, textured wallpapers within 3 days. Larger commercial project need a little longer.
Sample pack